soap service 503 after update

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Bullfrog
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Joined: Tue Sep 27, 2016 8:39 pm

Re: soap service 503 after update

Postby Bullfrog » Wed Dec 18, 2019 12:23 pm

alladin_bp wrote:I encountered the same problems after updating to the recent patch version today.

In the log file /opt/zimbra/log/zmmailboxd.out, there's always an exception coming up when accessing the login page:

Code: Select all

javax.servlet.UnavailableException: Could not initialize class org.openzal.zal.extension.StoreManagerImpl


The following packages have been updated by 8.8.15_Patch5 (on an Ubuntu 16.04):

Code: Select all

zimbra-common-core-jar zimbra-common-core-libs zimbra-core-components zimbra-drive zimbra-mbox-store-libs zimbra-mbox-war zimbra-openjdk zimbra-patch


I've then started to downgrade these packages one by one using apt install -f zimbra-<package-name>=<previous-version> (use apt list -a <package_name> to get all available versions).
The downgrade of zimbra-common-core-jar zimbra-common-core-libs zimbra-core-components zimbra-mbox-store-libs didn't solve the problem, but after downgrading zimbra-openjdk from 13.0.1-1zimbra8.8b1.16.04 to 11.0.2-1zimbra8.8b1.16.04 using

Code: Select all

apt install -f zimbra-openjdk=11.0.2-1zimbra8.8b1.16.04
everything was working again!

@zimbra developers:
There seems to be a problem with class loading/initializing with the newest version of zimbra-openjdk. Could you please verify this and issue an updated patch version?


Thank you for this information. It helped me work around the problem temporarily until something more definite is identified. But, on my system running CentOS 6, I simply ran:

Code: Select all

yum downgrade zimbra-openjdk-11.0.2-1zimbra8.8b1.el6.x86_64 zimbra-core-components-2.0.0-1zimbra8.8b1.el6.x86_64

Then, my system returned to normal operation. For what it is worth, I was also experiencing the "Network Service Error", preventing any users from logging in to the system at all. Also, I do not have the Zeta Alliance Nextcloud Zimlet installed, although I do have the ShareToolkit installed from them.


yannjegard
Posts: 2
Joined: Wed Dec 18, 2019 9:05 am

Re: soap service 503 after update

Postby yannjegard » Wed Dec 18, 2019 12:52 pm

Hi,

Exact, also solved after removing /opt/zimbra/lib/ext/zimbradrive/zal.jar. Pfioooo...
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L. Mark Stone
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Re: soap service 503 after update

Postby L. Mark Stone » Wed Dec 18, 2019 2:07 pm

FWIW, on 8.8.15 Patch 4 (not yet upgraded) Network Edition now using the latest NE Zimbra Drive, there are two zal.jar files, with different time stamps and file sizes:

Code: Select all

zimbra@zimbra:~$ find /opt/zimbra/lib -name zal.jar
/opt/zimbra/lib/ext/zimbradrive/zal.jar
/opt/zimbra/lib/ext/network-modules-ng/zal.jar


The above server has been upgraded in place since 8.8.10, and at one point had the (what is now called) Open Drive installed.

On a newer mailbox server in the same hosting farm, which never had Open Drive installed, (but which the Zimbra installer still calls "Zimbra Drive" even though it's really Open Drive) there is only one zal.jar file:

Code: Select all

zimbra@mb18:~$ find /opt/zimbra/lib -name zal.jar
/opt/zimbra/lib/ext/network-modules-ng/zal.jar
zimbra@mb18:~$


So I'm speculating that because uninstalling what is now called Open Drive doesn't remove the server extensions directory, that's how we wind up with two different zal.jar files.

Lots of follow on questions here for both NE and OSE customers still using Open Drive, but thought it could be helpful to post what I've found so far.

Best regards to all,
Mark
___________________________________
L. Mark Stone
Mission Critical Email - Zimbra VAR/BSP/Training Partner https://www.missioncriticalemail.com/
Zeta Alliance http://www.zetalliance.org/
trm100100
Posts: 1
Joined: Wed Dec 18, 2019 2:16 pm

Re: soap service 503 after update

Postby trm100100 » Wed Dec 18, 2019 2:24 pm

I've been working on this problem since 10PM last night - it is now 6:15AM. Thank goodness for this solution. sorta

This solution did not work for me entirely.

On my end I also had to downgraded zimbra-patch zimbra-openjdk zimbra-core-components zimbra-common-core-jar zimbra-common-core-libs zimbra-mbox-store-libs

apt install -f zimbra-patch=8.8.15.1573570426.p4-1.u16 zimbra-openjdk=11.0.2-1zimbra8.8b1.16.04 zimbra-core-components=2.0.0-1zimbra8.8b1.16.04 zimbra-common-core-jar=8.8.15.1569887376-1.u16 zimbra-common-core-libs=8.8.15.1569886566-1.u16 zimbra-mbox-store-libs=8.8.15.1569886566-1.u16

I had downgraded zimbra-openjdk prior to seeing this and it didn't do much so I figured I might as well downgraded them all. I don't know whether or not all of these was needed since i've been up all night and didn't feel like taking any changes

I also upgraded the zimbra webdav client as well for good measure
georgemr
Posts: 8
Joined: Wed Sep 10, 2014 1:51 pm

Re: soap service 503 after update

Postby georgemr » Wed Dec 18, 2019 2:42 pm

I get E: Version '11.0.2-1zimbra8.8b1.16.04' for 'zimbra-openjdk' was not found

when executing: apt install -f zimbra-openjdk=11.0.2-1zimbra8.8b1.16.04

alladin_bp wrote:I encountered the same problems after updating to the recent patch version today.

In the log file /opt/zimbra/log/zmmailboxd.out, there's always an exception coming up when accessing the login page:

Code: Select all

javax.servlet.UnavailableException: Could not initialize class org.openzal.zal.extension.StoreManagerImpl


The following packages have been updated by 8.8.15_Patch5 (on an Ubuntu 16.04):

Code: Select all

zimbra-common-core-jar zimbra-common-core-libs zimbra-core-components zimbra-drive zimbra-mbox-store-libs zimbra-mbox-war zimbra-openjdk zimbra-patch


I've then started to downgrade these packages one by one using apt install -f zimbra-<package-name>=<previous-version> (use apt list -a <package_name> to get all available versions).
The downgrade of zimbra-common-core-jar zimbra-common-core-libs zimbra-core-components zimbra-mbox-store-libs didn't solve the problem, but after downgrading zimbra-openjdk from 13.0.1-1zimbra8.8b1.16.04 to 11.0.2-1zimbra8.8b1.16.04 using

Code: Select all

apt install -f zimbra-openjdk=11.0.2-1zimbra8.8b1.16.04
everything was working again!

@zimbra developers:
There seems to be a problem with class loading/initializing with the newest version of zimbra-openjdk. Could you please verify this and issue an updated patch version?
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DualBoot
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Re: soap service 503 after update

Postby DualBoot » Wed Dec 18, 2019 2:45 pm

:evil:
Sometimes Zimbra make me anger... when I read this.
georgemr
Posts: 8
Joined: Wed Sep 10, 2014 1:51 pm

Re: soap service 503 after update

Postby georgemr » Wed Dec 18, 2019 2:48 pm

Well, this was the culprit. Ohh damn now a have stress for like 5 days

yannjegard wrote:Hi,

Exact, also solved after removing /opt/zimbra/lib/ext/zimbradrive/zal.jar. Pfioooo...
dahamsta
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Re: soap service 503 after update

Postby dahamsta » Wed Dec 18, 2019 2:49 pm

Thanks to Klug, this worked for me on Ubuntu 18.04:

Code: Select all

mv /opt/zimbra/lib/ext/zimbradrive/zal.jar ~/zimbradrive-zal.jar
mv /opt/zimbra/lib/ext/openchat/zal.jar ~/openchat-zal.jar
service zimbra restart
georgemr
Posts: 8
Joined: Wed Sep 10, 2014 1:51 pm

Re: soap service 503 after update

Postby georgemr » Wed Dec 18, 2019 2:53 pm

can someone send me the zal.jar of openchat? I remove it!!!

dahamsta wrote:Thanks to Klug, this worked for me on Ubuntu 18.04:

Code: Select all

mv /opt/zimbra/lib/ext/zimbradrive/zal.jar ~/zimbradrive-zal.jar
mv /opt/zimbra/lib/ext/openchat/zal.jar ~/openchat-zal.jar
service zimbra restart
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gabrieles
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Re: soap service 503 after update

Postby gabrieles » Wed Dec 18, 2019 2:56 pm

DualBoot wrote:Sometimes Zimbra make me anger

Sometimes? When in the last year there has been a release that did not broke something?

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