Chat error on load

All around Zimbra Chat, give us your feedback, questions and ideas
Nik
Posts: 16
Joined: Fri Apr 21, 2017 7:14 am

Re: Chat error on load

Postby Nik » Mon Dec 23, 2019 6:12 am

Hello all,
I seem to have found a temporary solution to this problem.
I can share this if someone needs it.


romantix74
Posts: 19
Joined: Mon Oct 01, 2018 9:43 am

Re: Chat error on load

Postby romantix74 » Mon Dec 23, 2019 10:07 am

Nik wrote:Hello all,
I seem to have found a temporary solution to this problem.
I can share this if someone needs it.

Please share it. I have the same issue.
Jakr
Posts: 2
Joined: Sat Dec 21, 2019 6:10 pm

Re: Chat error on load

Postby Jakr » Mon Dec 23, 2019 12:06 pm

Share it, please
User avatar
Rony
Posts: 22
Joined: Fri Jan 27, 2017 3:50 pm
Location: Canada
ZCS/ZD Version: 8.8.15 Network
Contact:

Re: Chat error on load

Postby Rony » Tue Dec 24, 2019 2:06 am

It is very teasing to write you have a workaround and not share it, better say nothing.
So obvious to notice that most of us here are complaining about this issue but are left with no solution.
Please be more considerate. Thank you.
Nik
Posts: 16
Joined: Fri Apr 21, 2017 7:14 am

Re: Chat error on load

Postby Nik » Tue Dec 24, 2019 4:27 am

romantix74 wrote:
Nik wrote:Hello all,
I seem to have found a temporary solution to this problem.
I can share this if someone needs it.

Please share it. I have the same issue.



Sorry for delay because I was some busy
I try to post today.
Nik
Posts: 16
Joined: Fri Apr 21, 2017 7:14 am

Re: Chat error on load

Postby Nik » Tue Dec 24, 2019 5:30 am

Nik wrote:
romantix74 wrote:
Nik wrote:Hello all,
I seem to have found a temporary solution to this problem.
I can share this if someone needs it.

Please share it. I have the same issue.



Sorry for delay because I was some busy
I try to post today.



The workaround is in using Zextras Suite and com_zextras_chat.
In any time it is possible to return to stock configuration.
I mean to delete Zextras Suite+com_zextras_chat and install native zimbra-chat again.

Section 1.
Install of Zextras Suite and com_zextras_chat.
1.1. Download Zextras Suite (https://www.zextras.com/download/) into some folder, /root for example
wget wget http://download.zextras.com/zextras_suite-latest.tgz
1.2. Unpack tgz
tar zxvf zextras_suite-latest.tgz
1.3. Enter into created folder
cd /root/zextras_suite
1.4. Install Zextras Suite
./install core
Comments: There are three options to install - core, zimlet, all.
It is better to set the "core" parameter because it does no require a license.
Installing process requires to delete the native zimbra-chat packet because Zextras Suite can't work with this component.
You have to answer YES to delete it.
All above commands are processed under root privileges.
1.5. Start zmailboxdctl service and clear cache
su zimbra
zmailboxdctl start
zmprov fc all
1.6. Download com_zextras_chat.zip from https://download.zextras.com/com_zextras_chat.zip.
1.7. Installing the ZeXtras Chat Zimlet through the Zimbra Administration Console
Enter the Zimbra Administration Console on your server.
Select the "Zimlet" button in the "Configure" section.
Click on the "gear" button on the top-right corner of the pane and select "Deploy".
Follow the instructions provided in the "Upload and deploy the zimlet or extension" wizard to deploy the com_zextras_chat.zip file.

Section 2.
Return to stock configuration
2.1. Delete the ZeXtras Chat Zimlet through the Zimbra Administration Console
Enter the Zimbra Administration Console on your server.
Select the "Zimlet" button in the "Configure" section.
Highlight the ZeXtras Chat Zimlet component in the right pane.
Click on the "gear" button on the top-right corner of the pane and select "Uninstall".
2.2. Delete Zextras Suite (root privileges) via cli
cd /root/zextras_suite
./install.sh -u core
2.3. Install zimbra-chat
yum install zimbra-chat (use apt command for debian disributions)
2.4. Deploy zimbra-chat
su zimbra
zmzimletctl deploy /opt/zimbra/zimlets/com_zextras_chat_open.zip (check if the path correct for you)
2.5. Clear cache
zmprov fc all

It seems It's all.
Everything has been tested on Zimbra 8.8.15, patch 5 + Centos 7.
Nik
Posts: 16
Joined: Fri Apr 21, 2017 7:14 am

Re: Chat error on load

Postby Nik » Tue Dec 24, 2019 5:35 am

Nik wrote:
Nik wrote:
romantix74 wrote: Please share it. I have the same issue.



Sorry for delay because I was some busy
I try to post today.



The workaround is in using Zextras Suite and com_zextras_chat.
In any time it is possible to return to stock configuration.
I mean to delete Zextras Suite+com_zextras_chat and install native zimbra-chat again.

Section 1.
Install of Zextras Suite and com_zextras_chat.
1.1. Download Zextras Suite (https://www.zextras.com/download/) into some folder, /root for example
wget wget http://download.zextras.com/zextras_suite-latest.tgz
1.2. Unpack tgz
tar zxvf zextras_suite-latest.tgz
1.3. Enter into created folder
cd /root/zextras_suite
1.4. Install Zextras Suite
./install core
Comments: There are three options to install - core, zimlet, all.
It is better to set the "core" parameter because it does no require a license.
Installing process requires to delete the native zimbra-chat packet because Zextras Suite can't work with this component.
You have to answer YES to delete it.
All above commands are processed under root privileges.
1.5. Start zmailboxdctl service and clear cache
su zimbra
zmailboxdctl start
zmprov fc all
1.6. Download com_zextras_chat.zip from https://download.zextras.com/com_zextras_chat.zip.
1.7. Installing the ZeXtras Chat Zimlet through the Zimbra Administration Console
Enter the Zimbra Administration Console on your server.
Select the "Zimlet" button in the "Configure" section.
Click on the "gear" button on the top-right corner of the pane and select "Deploy".
Follow the instructions provided in the "Upload and deploy the zimlet or extension" wizard to deploy the com_zextras_chat.zip file.

Section 2.
Return to stock configuration
2.1. Delete the ZeXtras Chat Zimlet through the Zimbra Administration Console
Enter the Zimbra Administration Console on your server.
Select the "Zimlet" button in the "Configure" section.
Highlight the ZeXtras Chat Zimlet component in the right pane.
Click on the "gear" button on the top-right corner of the pane and select "Uninstall".
2.2. Delete Zextras Suite (root privileges) via cli
cd /root/zextras_suite
./install.sh -u core
2.3. Install zimbra-chat
yum install zimbra-chat (use apt command for debian disributions)
2.4. Deploy zimbra-chat
su zimbra
zmzimletctl deploy /opt/zimbra/zimlets/com_zextras_chat_open.zip (check if the path correct for you)
2.5. Clear cache
zmprov fc all

It seems It's all.
Everything has been tested on Zimbra 8.8.15, patch 5 + Centos 7.


In clause 1.1, wget is duplicated .. sorry ..
Nik
Posts: 16
Joined: Fri Apr 21, 2017 7:14 am

Re: Chat error on load

Postby Nik » Tue Dec 24, 2019 5:48 am

Rony wrote:It is very teasing to write you have a workaround and not share it, better say nothing.
So obvious to notice that most of us here are complaining about this issue but are left with no solution.
Please be more considerate. Thank you.


Roni,
I have not been able to post for some time ..
User avatar
Rony
Posts: 22
Joined: Fri Jan 27, 2017 3:50 pm
Location: Canada
ZCS/ZD Version: 8.8.15 Network
Contact:

Re: Chat error on load

Postby Rony » Tue Dec 24, 2019 12:17 pm

Alright, no problem, thank you for sharing your method.
Merry Xmas
joebitcoinorg
Posts: 6
Joined: Mon Jan 30, 2017 6:44 pm

Re: Chat error on load

Postby joebitcoinorg » Wed Dec 25, 2019 3:56 am

After I completed steps up to 1.5 everything seems to be working. I don't use chat so I don't think I need it.
Thanks for writing up such great clear instructions here on Christmas to help us.
I had just ran some apt updates about a day ago. Maybe that's what it was from.
But I had also just added the PGP zimlet and was trying out the web user interface which I don't use all that often.

By the way thanks to you all for using and being involved with Zimbra. We have a great open source product here that gives and gives to everything we use it for.

Gratitude flows forth.
Regards,
Joe Baker

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