[SOLVED] Tab task is unresponsive

[jojapasa]

Hi, here running Zimbra 8.8.15_GA_4308.FOSS, after upgrading and just in one mailbox ( not sure, maybe more) the tab "Tasks" in web interface does nothing, unless you make a search for tasks, then it start working.

Thanks.

[L. Mark Stone]

Thanks for posting. I have a Support Case open with Zimbra on this same topic.

Will update this thread with any information that can help you solve the issue.

All the best,
Mark

[L. Mark Stone]

Zimbra Support asked us to try the following. All of our users impacted by this issue have reported Tasks are now working OK.

First, ask the users to log out of the Zimbra web interface, and then clear the browser's cache.

Next, run on the mailbox server holding each user's <account>:

Code: Select all

zmprov ma <account1> zimbraPrefSortOrder ''
zmprov fc -a account <account1>
zmprov ma <account2> zimbraPrefSortOrder ''
zmprov fc -a account <account2>
zmprov fc all

Ask the users to then launch their browser again and retry.

BTW, when Tasks are not working for the user, Tasks won't work when the user's account is accessed via "View Mail" from the Admin Console either. So, you can test the above "fix" via "View Mail" before you ask the user to retest on their end.

Hope that helps,
Mark

[jojapasa]

Zimbra Support asked us to try the following. All of our users impacted by this issue have reported Tasks are now working OK.

First, ask the users to log out of the Zimbra web interface, and then clear the browser's cache.

Next, run on the mailbox server holding each user's <account>:

Code: Select all

zmprov ma <account1> zimbraPrefSortOrder ''
zmprov fc -a account <account1>
zmprov ma <account2> zimbraPrefSortOrder ''
zmprov fc -a account <account2>
zmprov fc all

Ask the users to then launch their browser again and retry.

BTW, when Tasks are not working for the user, Tasks won't work when the user's account is accessed via "View Mail" from the Admin Console either. So, you can test the above "fix" via "View Mail" before you ask the user to retest on their end.

Hope that helps,
Mark

Perfect, it works. Many Thanks