ActiveSync MoveItems storm after 10.0.NE upgrade

[gardais]

Hi,

I noticed a huge battery drain on my iPhone after 10.0.NE upgrade.
Looking at the logs, both zimbra and reverse-proxy, it looks like iPhones are doing a lot of ActiveSync MoveItems calls.
These calls ended with HTTP 200 error code so it seems OK for the server, however I have no clue why this behavior pops in.

Any ideas ?

Thanks,
Ionel

Wanna play a game ?
Can you spot when zimbra was upgraded ?

Code: Select all

$ grep -c MoveItems trace_log.2023_03_*
trace_log.2023_03_05:42
trace_log.2023_03_06:52
trace_log.2023_03_07:74
trace_log.2023_03_08:68
trace_log.2023_03_09:96
trace_log.2023_03_10:54
trace_log.2023_03_11:138435
trace_log.2023_03_12:567105
trace_log.2023_03_13:1535900
trace_log.2023_03_14:1767958
trace_log.2023_03_15:1947635

[gardais]

Found a hint : it's part of user's deleting email from their account on the iPhone, moving the email to trash.
On the iPhone, email is not shown in the inbox after deletion but on the webmail, it still shows up.

Emptying trash make one (and only one) of the deleted-move-pending email to go into trash.
Emptying trash again start the cycle again (one mail goes to trash, empty trash, one mail goes to trash…)

When no more mails are pending to move to trash, there is no more MoveItems calls made.

[yogesh.dasi]

@gardais
deleting email from the account on iPhone, is this email from users own account or shared one?

[yogesh.dasi]

@gardais
Thanks for reporting the issue, we have identified the issue and fix for the same, will release it in next patch.

[gardais]

@yogesh.dasi
Glad to hear !
Is there an ETA for the patch release ? It fills the log directory lightning fast !