License activation issue avec update from 10.0.0 to 10.0.1

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gardais
Posts: 16
Joined: Sun Sep 01, 2019 5:24 pm

License activation issue avec update from 10.0.0 to 10.0.1

Post by gardais »

Hi,

I got an error 4107 after updating from 10.0.0 to 10.0.1
License was valid with 10.0.0 but failed with 10.0.1.

Is it a temporary issue ?

Ionel
saket.patel
Zimbra Employee
Zimbra Employee
Posts: 137
Joined: Mon Apr 11, 2022 8:39 pm

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by saket.patel »

it should be a temporary issue
Can you share more details like screenshot of terminal when command throws error, check logs for any errors etc.
gardais
Posts: 16
Joined: Sun Sep 01, 2019 5:24 pm

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by gardais »

I had to rollback to 10.0.0.
Error message from CLI was :
Sorry, we can not process your request, due to ACTIVATION ERROR: 4107 - Version released after support end date.

Our Zimbra support has been renewed on december 2022.
phoenix
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Location: Liverpool, England

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by phoenix »

You should open a Support Case with Zimbra for problems such as this.
Regards

Bill

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gardais
Posts: 16
Joined: Sun Sep 01, 2019 5:24 pm

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by gardais »

I will.
Already contact our reseller for this matter.
jhurley
Zimbra Employee
Zimbra Employee
Posts: 34
Joined: Wed Apr 27, 2016 7:04 pm

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by jhurley »

The license issue has been fixed.
Please let us know if you are still running into the issue.
BradC
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Joined: Tue May 03, 2016 1:39 am

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by BradC »

jhurley wrote: Tue May 30, 2023 4:34 pm The license issue has been fixed.
Please let us know if you are still running into the issue.
Historically Zimbra hasn't required re-activation for patches. This enabled us to clone a prod VM to test and try the new patch before applying it to prod. Is this incrementing the version number going to be the methodology moving forward?
gardais
Posts: 16
Joined: Sun Sep 01, 2019 5:24 pm

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by gardais »

Gave a try : activation worked fine this time.
Now got an issue with Mobile Sync, will open a new thread.
BradC
Outstanding Member
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Posts: 265
Joined: Tue May 03, 2016 1:39 am

Re: License activation issue avec update from 10.0.0 to 10.0.1

Post by BradC »

BradC wrote: Wed May 31, 2023 12:36 am Historically Zimbra hasn't required re-activation for patches. This enabled us to clone a prod VM to test and try the new patch before applying it to prod. Is this incrementing the version number going to be the methodology moving forward?
Well, that : https://github.com/Zimbra/zm-mailbox/co ... aafdae6cae answers that question!
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