[SOLVED] Login stuck on iOS browsers other than Safari

[dibery]

Hi all,

When using iOS devices, users got stuck at the loading screen.

Reproduction step:
1. Open login pages on iOS devices (tested on iPhone & iPad) using Firefox or Chrome. (No extension was installed on these browsers.)
2. Enter username and password, and press "login".
3. Get stuck at the loading screen.

stuck.jpg (52.51 KiB) Viewed 498 times

Other tests:
1. Users will login if they turn on the "open desktop sites" switch.
2. Users will login if they use Safari.
3. All APP & OS updates are applied.
4. Android users don't seem to have this issue.
5. This problem persists even on a newly installed server.

Any help is appreciated.

[Klug]

Which ZCS version are you using?

[dibery]

Tested on

• Release 9.0.0.ZEXTRAS.20221203.UBUNTU20.64 UBUNTU20_64 FOSS edittion. (On Ubuntu 20.04)

• Release 9.0.0_ZEXTRAS_20221203.RHEL7_64_20221216110457 RHEL7_64 FOSS edition. (On CentOS 7)

• Release 9.0.0_ZEXTRAS_20221203.RHEL8_64_20221216110429 RHEL8_64 FOSS edition. (On Rocky Linux 8)

All of them have the same issue.

[Klug]

I think the problem is that you are using a mobile device and not a Network Edition of ZCS 9.
ZCS 9 redirects you to the "Modern" interface (that is responsive) when you log in with mobile devices.
But there's no "Modern" interface in the OpenSource Editions of ZCS 9 (nor 10), only Network Edition.

You have to force the browser to use the Classic UI.

[dibery]

Choosing to the classic version solves the problem. Thank you, Klug.