[SOLVED] Error uploading file Zimbra 8.8.15

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manderso
Posts: 7
Joined: Sat Nov 12, 2022 2:39 pm

[SOLVED] Error uploading file Zimbra 8.8.15

Post by manderso »

I just updated to Release 8.8.15_GA_3869.RHEL7_64_20190917004220 RHEL7_64 FOSS edition, Patch 8.8.15_P43 running on CentOS 7 this morning and since the update, I cannot attach uploads over 1MB again. I posted a similar issue a few weeks ago (after upgrading to Patch 42) and posted here viewtopic.php?t=72214. I'm posting a separate thread as that solution (zimbraMtaMaxMessageSize) didn't work in this scenario.

I checked the following:

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[zimbra@mail log]$ zmprov gs DOMAIN zimbraFileUploadMaxSize
# name DOMAIN
zimbraFileUploadMaxSize: 44040192

[zimbra@mail log]$ zmprov gs DOMAIN zimbraMailContentMaxSize
# name DOMAIN
zimbraMailContentMaxSize: 44040192

[zimbra@mail log]$ zmprov gs DOMAIN zimbraMtaMaxMessageSize
# name DOMAIN

[zimbra@mail log]$ zmprov gcf zimbraMtaMaxMessageSize
zimbraMtaMaxMessageSize: 44040192
Looking at mailbox.log, this occurs when I attempt to add an attachment:

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2023-10-02 11:36:08,476 INFO  [qtp252651381-158:https://DOMAIN/service/soap/SaveDraftRequest] [name=me@DOMAIN;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=33804;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=281fdbcf;] soap - SaveDraftRequest elapsed=27
2023-10-02 11:36:08,514 INFO  [qtp252651381-172:https://DOMAIN/service/soap/SaveDraftRequest] [name=me@DOMAIN;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=33806;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=281fdbd1;] soap - SaveDraftRequest elapsed=13
I've run /opt/zimbra/libexec/zmfixperms and reloaded (and rebooted) the server to no avail. I've also checked audit.log for any changes - none occurred. Does anyone have any ideas what is causing me these issues?
Last edited by manderso on Tue Oct 17, 2023 11:33 am, edited 1 time in total.
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zimbra900
Posts: 27
Joined: Wed May 24, 2023 11:05 am
ZCS/ZD Version: 10.0.4 FOSS

Re: Error uploading file Zimbra 8.8.15

Post by zimbra900 »

What is the error message? Any exception in mailbox.log?
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manderso
Posts: 7
Joined: Sat Nov 12, 2022 2:39 pm

Re: Error uploading file Zimbra 8.8.15

Post by manderso »

The error is "Error uploading file." The mailbox.log in my original post is all that shows there relative to attaching the file - just INFO level log entries.
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manderso
Posts: 7
Joined: Sat Nov 12, 2022 2:39 pm

Re: Error uploading file Zimbra 8.8.15

Post by manderso »

Looking at the raw HTTP headers in the browser, I came across these HTTP errors:
HTTP 413 Request entity too large: /service/upload?fmt=extended,raw
HTTP 504 Gateway Timeout: /service/soap/NoOpRequest
I found this post related to a 413 bug from 2020: viewtopic.php?t=67967
I don't see anywhere that clearly shows the nginx error log so I wasn't able to produce that log.

Unrelated to the above, I've expanded the log level in mailbox.log to "debug" in the log4j settings. I'll call out that these two lines appear in the successful attachment, but do not appear in the rejected attachment.

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#SUCCESSFUL ATTACHMENT
2023-10-04 11:31:06,976 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - setting recent count to 0

2023-10-04 11:31:07,103 INFO  [qtp252651381-140:https://DOMAIN/service/upload?fmt=extended,raw] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44768;ua=Mozilla/5.0 (Macintosh;; Intel Mac OS X 10.15;; rv:109.0) Gecko/20100101 Firefox/117.0;] FileUploadServlet - Received plain: Upload: { accountId=xxxxxxxx, time=Wed Oct 04 11:31:07 EDT 2023, size=184242, uploadId=58e78944-cbbf-4163-9790-47ae3f3fe9e9:9815cd78-ecef-4cb3-9cad-06bf92ea359e, name=example.pdf, path=/opt/zimbra/data/tmp/upload/upload__5369f706_18afb3e3011__8000_00000093.tmp }
Here's the full log dump of the full successful debug log in mailbox.log:

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2023-10-04 11:31:06,971 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - beginning operation: saveDraft
2023-10-04 11:31:06,975 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox -   fetching new DB connection
2023-10-04 11:31:06,976 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - ending operation SaveDraft

2023-10-04 11:31:06,976 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - setting recent count to 0

2023-10-04 11:31:06,977 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - "Drafts": updating folder counts (c28/d0/u0/du0/s1724)
2023-10-04 11:31:06,980 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - clearing change
2023-10-04 11:31:06,981 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - ItemAction batchSize=1000
2023-10-04 11:31:06,981 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - beginning operation: setColor
2023-10-04 11:31:06,981 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - ending operation ColorItem
2023-10-04 11:31:06,983 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - clearing change
2023-10-04 11:31:06,983 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - beginning operation: getItemById
2023-10-04 11:31:06,983 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - ending operation 
2023-10-04 11:31:06,983 DEBUG [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] mailbox - clearing change
2023-10-04 11:31:06,987 INFO  [qtp252651381-321:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44766;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e2;] soap - SaveDraftRequest elapsed=26

2023-10-04 11:31:07,103 INFO  [qtp252651381-140:https://DOMAIN/service/upload?fmt=extended,raw] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44768;ua=Mozilla/5.0 (Macintosh;; Intel Mac OS X 10.15;; rv:109.0) Gecko/20100101 Firefox/117.0;] FileUploadServlet - Received plain: Upload: { accountId=xxxxxxxx, time=Wed Oct 04 11:31:07 EDT 2023, size=184242, uploadId=58e78944-cbbf-4163-9790-47ae3f3fe9e9:9815cd78-ecef-4cb3-9cad-06bf92ea359e, name=example.pdf, path=/opt/zimbra/data/tmp/upload/upload__5369f706_18afb3e3011__8000_00000093.tmp }

2023-10-04 11:31:07,155 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - beginning operation: saveDraft
2023-10-04 11:31:07,161 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox -   fetching new DB connection
2023-10-04 11:31:07,162 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - ending operation SaveDraft
2023-10-04 11:31:07,163 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - "Drafts": updating folder counts (c28/d0/u0/du0/s1724)
2023-10-04 11:31:07,172 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - clearing change
2023-10-04 11:31:07,173 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - ItemAction batchSize=1000
2023-10-04 11:31:07,173 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - beginning operation: setColor
2023-10-04 11:31:07,173 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - ending operation ColorItem
2023-10-04 11:31:07,173 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - clearing change
2023-10-04 11:31:07,173 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - beginning operation: getItemById
2023-10-04 11:31:07,173 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - ending operation 
2023-10-04 11:31:07,173 DEBUG [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] mailbox - clearing change
2023-10-04 11:31:07,182 INFO  [qtp252651381-140:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=44770;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=262469e4;] soap - SaveDraftRequest elapsed=59
Here is the full log dump of the rejected attachment in mailbox.log:

Code: Select all

2023-10-04 11:14:36,913 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - beginning operation: saveDraft
2023-10-04 11:14:36,917 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox -   fetching new DB connection
2023-10-04 11:14:36,918 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - ending operation SaveDraft
2023-10-04 11:14:36,919 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - "Drafts": updating folder counts (c28/d0/u0/du0/s1724)
2023-10-04 11:14:36,925 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - clearing change
2023-10-04 11:14:36,925 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - ItemAction batchSize=1000
2023-10-04 11:14:36,925 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - beginning operation: setColor
2023-10-04 11:14:36,925 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - ending operation ColorItem
2023-10-04 11:14:36,929 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - clearing change
2023-10-04 11:14:36,929 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - beginning operation: getItemById
2023-10-04 11:14:36,929 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - ending operation 
2023-10-04 11:14:36,929 DEBUG [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] mailbox - clearing change
2023-10-04 11:14:36,933 INFO  [qtp252651381-148:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43552;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=26246829;] soap - SaveDraftRequest elapsed=28
2023-10-04 11:14:37,040 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - beginning operation: saveDraft
2023-10-04 11:14:37,043 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox -   fetching new DB connection
2023-10-04 11:14:37,043 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - ending operation SaveDraft
2023-10-04 11:14:37,043 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - "Drafts": updating folder counts (c28/d0/u0/du0/s1724)
2023-10-04 11:14:37,046 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - clearing change
2023-10-04 11:14:37,046 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - ItemAction batchSize=1000
2023-10-04 11:14:37,046 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - beginning operation: setColor
2023-10-04 11:14:37,046 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - ending operation ColorItem
2023-10-04 11:14:37,047 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - clearing change
2023-10-04 11:14:37,047 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - beginning operation: getItemById
2023-10-04 11:14:37,047 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - ending operation 
2023-10-04 11:14:37,047 DEBUG [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] mailbox - clearing change
2023-10-04 11:14:37,051 INFO  [qtp252651381-132:https://DOMAIN/service/soap/SaveDraftRequest] [name=ME@DOMAIN.TLD;mid=16;oip=192.168.0.1, 192.168.0.24;oproto=https;port=43554;ua=ZimbraWebClient - FF117 (Mac)/8.8.15_GA_3;soapId=2624682b;] soap - SaveDraftRequest elapsed=18
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zimbra900
Posts: 27
Joined: Wed May 24, 2023 11:05 am
ZCS/ZD Version: 10.0.4 FOSS

Re: Error uploading file Zimbra 8.8.15

Post by zimbra900 »

Try increasing `mailboxd_java_heap_size`
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manderso
Posts: 7
Joined: Sat Nov 12, 2022 2:39 pm

Re: [SOLVED] Error uploading file Zimbra 8.8.15

Post by manderso »

Thanks zimbra900 - I didn't try that but believe I found the issue was completely unrelated to Zimbra.

While lost on another thread working on this problem, I did a dive into a Zimbra nginx config, which brought me to the nginx log inside the mail server. While watching that log, I did not see an nginx error, but I did see a reference back to my nginx reverse proxy server. I watched the reverse proxy's error log and sure enough:

Code: Select all

2023/10/17 07:29:53 [error] 28801#28801: *383671 client intended to send too large body: 1777802 bytes, client: 192.168.0.1, server: DOMAIN, request: "POST /service/upload?fmt=extended,raw HTTP/2.0", host: "host.DOMAIN", referrer: "DOMAIN"
I modified the server block in the reverse proxy's configuration to add "client_max_body_size 50M," a little larger than Zimbra's file settings and voila. Back in business. Why this comes and goes remains a mystery but I leave that to a separate project.

Thanks for everyone's help.
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