Email is being received by the server but are not in inbox

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unc0nnected
Posts: 34
Joined: Sat Sep 13, 2014 3:52 am

Email is being received by the server but are not in inbox

Postby unc0nnected » Tue Jan 06, 2015 5:53 am

From what I can tell there are no problems with the email, passes all of the tests but it never got 'delivered' to my inbox.  I mean I can see from the logs below that it got sent but the email never ended up in my inbox(neither on the desktop app nor the web client).


It's not queued up or deferred, there's no quota that's maxed, server space is fine, there was no huge increase in traffic yesterday the message volume was normal, just not sure where the hell this email went and what is more worrying is the question of how many other emails like this are missing?  Would great appreciate some help to track down why this email didn't reach it's destination.  Thanks!



Jan 5 21:40:25 myserver postfix/smtpd[32049]: connect from gateway07.websitewelcome.com[69.56.236.22]
Jan 5 21:40:26 myserver postfix/smtpd[32049]: Anonymous TLS connection established from gateway07.websitewelcome.com[69.56.236.22]: TLSv1 with cipher ADH-AES256-SHA (256/256 bits)
Jan 5 21:40:26 myserver postfix/smtpd[32049]: NOQUEUE: filter: RCPT from gateway07.websitewelcome.com[69.56.236.22]: <incoming@email.net>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10026; from=<incoming@email.net> to=<recepient@myserver.com> proto=ESMTP helo=<gateway07.websitewelcome.com>
Jan 5 21:40:26 myserver postfix/smtpd[32049]: NOQUEUE: filter: RCPT from gateway07.websitewelcome.com[69.56.236.22]: <incoming@email.net>: Sender address triggers FILTER smtp-amavis:[127.0.0.1]:10024; from=<incoming@email.net> to=<recepient@myserver.com> proto=ESMTP helo=<gateway07.websitewelcome.com>
Jan 5 21:40:26 myserver postfix/smtpd[32049]: C20A9F63A52: client=gateway07.websitewelcome.com[69.56.236.22]
Jan 5 21:40:26 myserver postfix/cleanup[32674]: C20A9F63A52: message-id=<20150106053928.Horde.cUvkXG7IL3nd7ZausRSxNg6@www.email.net>
Jan 5 21:40:26 myserver postfix/qmgr[31713]: C20A9F63A52: from=<incoming@email.net>, size=5834, nrcpt=1 (queue active)
Jan 5 21:40:26 myserver amavis[32032]: (32032-07) ESMTP:[127.0.0.1]:10024 /opt/zimbra/data/amavisd/tmp/amavis-20150105T184003-32032-5EIRKXdF: <incoming@email.net> -> <recepient@myserver.com> SIZE=5834 Received: from mail.myserver.com ([127.0.0.1]) by localhost (mail.myserver.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <recepient@myserver.com>; Mon, 5 Jan 2015 21:40:26 -0800 (PST)
Jan 5 21:40:26 myserver postfix/smtpd[32049]: disconnect from gateway07.websitewelcome.com[69.56.236.22]
Jan 5 21:40:27 myserver amavis[32032]: (32032-07) dkim: VALID Author+Sender+MailFrom signature by d=email.net, From: <incoming@email.net>, a=rsa-sha256, c=relaxed/relaxed, s=default, i=@email.net
Jan 5 21:40:27 myserver amavis[32032]: (32032-07) Checking: 2IHdA55kyJ5g [69.56.236.22] <incoming@email.net> -> <recepient@myserver.com>
Jan 5 21:40:27 myserver amavis[32032]: (32032-07) p001 1 Content-Type: text/plain, size: 2852 B, name:
Jan 5 21:40:31 myserver amavis[32032]: (32032-07) spam-tag, <incoming@email.net> -> <recepient@myserver.com>, No, score=-3.001 tagged_above=-10 required=3.2 tests=[BAYES_00=-1.9, DKIM_SIGNED=0.1, DKIM_VALID=-0.1, DKIM_VALID_AU=-0.1, RCVD_IN_DNSWL_NONE=-0.0001, RCVD_IN_MSPIKE_H2=-1, SPF_PASS=-0.001] autolearn=ham autolearn_force=no
Jan 5 21:40:31 myserver postfix/amavisd/smtpd[502]: connect from localhost.localdomain[127.0.0.1]
Jan 5 21:40:31 myserver postfix/amavisd/smtpd[502]: 155D1F63A53: client=localhost.localdomain[127.0.0.1]
Jan 5 21:40:31 myserver postfix/cleanup[32674]: 155D1F63A53: message-id=<20150106053928.Horde.cUvkXG7IL3nd7ZausRSxNg6@www.email.net>
Jan 5 21:40:31 myserver postfix/amavisd/smtpd[502]: disconnect from localhost.localdomain[127.0.0.1]
Jan 5 21:40:31 myserver postfix/qmgr[31713]: 155D1F63A53: from=<incoming@email.net>, size=6731, nrcpt=1 (queue active)
Jan 5 21:40:31 myserver amavis[32032]: (32032-07) FWD from <incoming@email.net> -> <recepient@myserver.com>,BODY=7BIT 250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 155D1F63A53
Jan 5 21:40:31 myserver amavis[32032]: (32032-07) Passed CLEAN {RelayedInbound}, [69.56.236.22]:50123 [175.142.145.252] <incoming@email.net> -> <recepient@myserver.com>, Queue-ID: C20A9F63A52, Message-ID: <20150106053928.Horde.cUvkXG7IL3nd7ZausRSxNg6@www.email.net>, mail_id: 2IHdA55kyJ5g, Hits: -3.001, size: 5831, queued_as: 155D1F63A53, dkim_sd=default:email.net, 4249 ms
Jan 5 21:40:31 myserver amavis[32032]: (32032-07) TIMING-SA total 3833 ms - parse: 2.5 (0.1%), extract_message_metadata: 21 (0.5%), get_uri_detail_list: 6 (0.2%), tests_pri_-1000: 22 (0.6%), tests_pri_-950: 0.93 (0.0%), tests_pri_-900: 0.99 (0.0%), tests_pri_-400: 34 (0.9%), check_bayes: 33 (0.9%), b_tokenize: 11 (0.3%), b_tok_get_all: 10 (0.3%), b_comp_prob: 10 (0.3%), b_tok_touch_all: 0.24 (0.0%), b_finish: 0.64 (0.0%), tests_pri_0: 442 (11.5%), check_spf: 270 (7.0%), poll_dns_idle: 3043 (79.4%), check_pyzor: 0.20 (0.0%), tests_pri_500: 2830 (73.8%), learn: 464 (12.1%), b_learn: 459 (12.0%), b_count_change: 28 (0.7%), get_report: 0.47 (0.0%)
Jan 5 21:40:31 myserver postfix/smtp[32709]: C20A9F63A52: to=<recepient@myserver.com>, relay=127.0.0.1[127.0.0.1]:10024, delay=4.9, delays=0.66/0/0/4.2, dsn=2.0.0, status=sent (250 2.0.0 from MTA(smtp:[127.0.0.1]:10025): 250 2.0.0 Ok: queued as 155D1F63A53)
Jan 5 21:40:31 myserver postfix/qmgr[31713]: C20A9F63A52: removed



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jorgedlcruz
Zimbra Alumni
Zimbra Alumni
Posts: 2773
Joined: Thu May 22, 2014 4:47 pm

Email is being received by the server but are not in inbox

Postby jorgedlcruz » Tue Jan 06, 2015 5:57 am

Hi unc0nnected,
Could you please tell us if you have some mails in the queue? Launch the command postqueue -p like Zimbra user.

Did you try to launch a zmcontrol restart? Any error in /opt/zimbra/log/mailbox.log?


And the most important, please share with us the result of zmcontrol -v and tell us if you are using Single Server or Multi Server.

Best regards

Jorge de la Cruz https://jorgedelacruz.es
Systems Engineer at Veeam Software https://www.veeam.com/
unc0nnected
Posts: 34
Joined: Sat Sep 13, 2014 3:52 am

Email is being received by the server but are not in inbox

Postby unc0nnected » Tue Jan 06, 2015 9:02 am

Hey Jorge, Thanks for the quick reply.. Sorry I have my zimbra version in my profile but I never thought to put it here. Silly me:



Release 8.0.7.GA.6021.UBUNTU10.64 DEBIAN6_64 FOSS edition





Mail queue is empty, restarted zimbra yesterday yea, no errors in the logs.

I asked them to resend and it came through fine so I'm not horribly worried, I just figured I'd ask if there might be somewhere was overlooking in my attempt to track down the issue(if one exists that is)
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cayaraa
Outstanding Member
Outstanding Member
Posts: 333
Joined: Sat Sep 13, 2014 12:33 am
ZCS/ZD Version: ZCS 8.7 NE & ZCS 8.7 FOSS

Email is being received by the server but are not in inbox

Postby cayaraa » Tue Jan 06, 2015 9:25 am

I would search your /op/zimbra/log/mailbox.log for the message id of the missing email....20150106053928.Horde.cUvkXG7IL3nd7ZausRSxNg6



-Aaron
msutherland
Posts: 15
Joined: Sat Sep 13, 2014 12:49 am

Email is being received by the server but are not in inbox

Postby msutherland » Tue Jan 06, 2015 5:43 pm

Try this and then restart (I nearly pulled out all my hair over this one!).

zmprov ms fullservernameincdomain zimbraMtaLmtpHostLookup native

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