[SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

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websavages
Posts: 9
Joined: Sat Sep 13, 2014 1:16 am

[SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

Postby websavages » Fri Apr 22, 2011 10:25 am

Hi all,
I recently upgraded my version to "Release 6.0.12_GA_2883.UBUNTU8 UBUNTU8 FOSS edition." and ever since I am unable to logon to the webmail. When I try to login the following error message is displayed on the login page: ???remote.CONNECT_FAILURE???
Anyone any ideas?
Below is the error message in the /opt/zimbra/log/mailbox.log
2011-04-22 16:14:37,720 INFO  [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - I/O exception (java.net.ConnectException) caught when processing request: Connection refused

2011-04-22 16:14:37,721 INFO [btpool0-10://webmail.websavages.com/zimbra/;jsessionid=1jxsevrzx3k57] [] HttpMethodDirector - Retrying request


My server has two ip addresses and below is the result from netstat -tna | grep -i listen


tcp 0 0 0.0.0.0:7780 0.0.0.0:* LISTEN

tcp 0 0 89.200.140.237:389 0.0.0.0:* LISTEN

tcp 0 0 127.0.0.1:10663 0.0.0.0:* LISTEN

tcp 0 0 127.0.0.1:10024 0.0.0.0:* LISTEN

tcp 0 0 127.0.0.1:10025 0.0.0.0:* LISTEN

tcp 0 0 127.0.0.1:7306 0.0.0.0:* LISTEN

tcp 0 0 127.0.0.1:3306 0.0.0.0:* LISTEN

tcp 0 0 0.0.0.0:587 0.0.0.0:* LISTEN

tcp 0 0 127.0.0.1:3310 0.0.0.0:* LISTEN

tcp 0 0 89.200.140.247:80 0.0.0.0:* LISTEN

tcp 0 0 0.0.0.0:465 0.0.0.0:* LISTEN

tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN

tcp6 0 0 :::7072 :::* LISTEN

tcp6 0 0 :::7777 :::* LISTEN

tcp6 0 0 :::993 :::* LISTEN

tcp6 0 0 :::5222 :::* LISTEN

tcp6 0 0 :::5223 :::* LISTEN

tcp6 0 0 :::7335 :::* LISTEN

tcp6 0 0 :::143 :::* LISTEN

tcp6 0 0 89.200.140.237:80 :::* LISTEN

tcp6 0 0 :::7025 :::* LISTEN

tcp6 0 0 :::5269 :::* LISTEN

tcp6 0 0 89.200.140.237:443 :::* LISTEN

tcp6 0 0 :::10015 :::* LISTEN

tcp6 0 0 :::7071 :::* LISTEN




DNS results for webmail.websavages.com:
;; ANSWER SECTION:

webmail.websavages.com. 1800 IN CNAME eeyore.websavages.com.

eeyore.websavages.com. 1800 IN A 89.200.140.237


Below an excerpt from /opt/zimbra/jetty/etc/jetty.xml.in showing configuration to force Zimbra to listen to one IP address

















89.200.140.237

30000

10000

2

%%zimbraMailSSLPort%%

%%zimbraMailUseDirectBuffers%%





















%%zimbraMailSSLPort%%

89.200.140.237

%%zimbraMailUseDirectBuffers%%

30000

10000

2

/etc/keystore

@@mailboxd_keystore_password@@

@@mailboxd_keystore_password@@





%%zimbraSSLExcludeCipherSuitesXML%%












Let me what else you need. I do have apache listening on port 80 for IP 89.200.140.247 and this is by design.
Cheers ws


websavages
Posts: 9
Joined: Sat Sep 13, 2014 1:16 am

[SOLVED] ???remote.CONNECT_FAILURE??? - Unable to login

Postby websavages » Sun Apr 24, 2011 3:39 am

It turns out that the error message is generated because Zimbra isn't listening on port 443 on both IP addresses.

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