Can't log in zimbra Webmail

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julian89
Posts: 6
Joined: Mon Nov 17, 2014 4:56 am

Can't log in zimbra Webmail

Postby julian89 » Mon Nov 17, 2014 6:15 am

Couple months ago I start using Zimbra (upgrade from 8.0.7 Network Edition to Open Source 8.5.1_GA_3056.FOSS few days ago) until now I have only one domain (domain1.com) and it's works great. Now I decided to add another domain (domain2.com), but problem occurs. Domain is working, users can receive and sent messages, but user can't log in zimbra webmail. I continuously receive the error " The username or password is incorrect. Verify that CAPS LOCK is not on, and then retype the current username and password".


What should I do?



liverpoolfcfan
Outstanding Member
Outstanding Member
Posts: 965
Joined: Sat Sep 13, 2014 12:47 am

Can't log in zimbra Webmail

Postby liverpoolfcfan » Mon Nov 17, 2014 7:06 am

It may be an issue with "default domains"



You can have only one default domain - i.e. if you type a username without the @domain part it assumes the user is in that domain. Presumably the first domain is still your default one. In that case, to use webmail users for domain2 will have to enter their full email address as the username when they are signing in. If they enter a username only - webmail will automatically append domain1 when it tries to validate them - and most likely this will fail (except if you have the same username/password in both domains in which case you will succeed in logging in but to the wrong domain)
julian89
Posts: 6
Joined: Mon Nov 17, 2014 4:56 am

Can't log in zimbra Webmail

Postby julian89 » Mon Nov 17, 2014 8:44 am

You were right, thanks.
infoadamsarcade
Posts: 1
Joined: Tue Jul 14, 2015 8:50 am

Can't log in zimbra Webmail

Postby infoadamsarcade » Tue Jul 14, 2015 8:55 am

It has not worked. Please assist
mallocer
Posts: 9
Joined: Sat Sep 13, 2014 3:19 am

Can't log in zimbra Webmail

Postby mallocer » Wed Jul 15, 2015 11:35 am

same issue here: can`t login via email in additional domain.

Can`t change password throught admin panel for this email box.
liverpoolfcfan
Outstanding Member
Outstanding Member
Posts: 965
Joined: Sat Sep 13, 2014 12:47 am

Can't log in zimbra Webmail

Postby liverpoolfcfan » Wed Jul 15, 2015 6:39 pm

Are you using zimbra internal auth or an external auth provider (AD or LDAP)?
mallocer
Posts: 9
Joined: Sat Sep 13, 2014 3:19 am

Can't log in zimbra Webmail

Postby mallocer » Thu Jul 16, 2015 12:52 am

External - AD
liverpoolfcfan
Outstanding Member
Outstanding Member
Posts: 965
Joined: Sat Sep 13, 2014 12:47 am

Can't log in zimbra Webmail

Postby liverpoolfcfan » Thu Jul 16, 2015 3:24 pm

Are you using different bind accounts for each domain - or if you are using just one are you sure it has cross domain rights?

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