unknown document: ZxChatRequest popup on webmail

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rocklee44
Posts: 3
Joined: Thu Apr 19, 2018 7:48 am

unknown document: ZxChatRequest popup on webmail

Postby rocklee44 » Thu Apr 19, 2018 7:59 am

Hi all,
My environment : Release 8.8.8_GA_2009.RHEL7_64_20180322150747 RHEL7_64 FOSS edition (open source edition) + CentOS 7 + Active Directory.
zmcontrol status
amavis Running
antispam Running
antivirus Running
dnscache Running
ldap Running
logger Running
mailbox Running
memcached Running
mta Running
opendkim Running
proxy Running
service webapp Running
snmp Running
spell Running
stats Running
zimbra webapp Running
zimbraAdmin webapp Running
zimlet webapp Running
zmconfigd Running
Everytime my user login to https://webmail.mydomain.com they get a popup error like attach image.
How can I fix it ?
Attachments
1.jpg
1.jpg (51.95 KiB) Viewed 4422 times


cuoz
Posts: 11
Joined: Mon Apr 28, 2014 4:01 pm

Re: unknown document: ZxChatRequest popup on webmail

Postby cuoz » Thu Apr 19, 2018 3:38 pm

I had this same issue after upgrading to 8.8.8 and installing the NG modules. The issue was that the service was not running (and not set to start).

I had to use zxsuite utility on the mailbox server to enable and start it.

Code: Select all

zxsuite chat getServerStatus
   server_status                                       running
        active_users_count                                  2
        active_sessions_count                               2
        required_zimlet                                     10.0
        chat_server_version                                 2.2


Also take a look at output of:

Code: Select all

zxsuite chat getServices


The top service is "module" which is the main service that if it's not enabled nothing will work.

Note to use the full features, you also need a license, which has proved to be a difficult request for us as a BSP. Hopefully I will have that today. Without the license, you just end up with the same functionality as zimbra chat. Once I get the license I'll be able to test the full features.

Check your license:

Code: Select all

zxsuite core getLicenseInfo


Hope that helps,
gary
ISG Software Group
rocklee44
Posts: 3
Joined: Thu Apr 19, 2018 7:48 am

Re: unknown document: ZxChatRequest popup on webmail

Postby rocklee44 » Fri Apr 20, 2018 1:59 am

Thanks for your reply cuoz, I remember that I choose NO (as default) for NG modules when I installed Zimbra OSE couple days ago, now I just want to try it first, I cannot find zxsuite utility in my server (MTA + core) , I guest it belongs to Network Edition ? Is there anyway to stop or disable Zimbra chat feature cause I also don't use it now and make popup vanish .
rocklee44
Posts: 3
Joined: Thu Apr 19, 2018 7:48 am

Re: unknown document: ZxChatRequest popup on webmail

Postby rocklee44 » Fri Apr 20, 2018 9:43 am

I disabled Zimbra Chat by these command

Code: Select all

# zmprov -l -v mcf zimbraXMPPEnabled FALSE
# zmprov -v mc default zimbraFeatureIMEnabled FALSE
# zmprov -v mc default zimbraFeatureInstantNotify FALSE

Then restart Zimbra and the popup vanish, thank you very much.
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alebeta
Posts: 11
Joined: Tue Jan 08, 2019 5:22 pm
Contact:

Re: unknown document: ZxChatRequest popup on webmail

Postby alebeta » Sat Feb 16, 2019 1:13 pm

Hello friends,

someone manage to solve this problem??

I have zimbra 8.8.11 OSE running on CentOS7. And we do use the chat feature from the com_zextras_chat_open zimlet. And we are getting this message and no chat is availble.

Thanks in advance
7224jobe
Advanced member
Advanced member
Posts: 145
Joined: Sat Sep 13, 2014 1:55 am
ZCS/ZD Version: 8.6.0_GA_1153.RHEL6_64 Patch 14

Re: unknown document: ZxChatRequest popup on webmail

Postby 7224jobe » Mon Mar 04, 2019 11:18 am

I solved following the steps reported here: viewtopic.php?t=63184

yum remove zimbra-chat
yum install zimbra-chat
redeployed the zimlet
zmcontrol restart

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