Does the support portal work?

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yannick
Posts: 2
Joined: Tue Jul 10, 2018 5:27 am

Does the support portal work?

Postby yannick » Tue Jul 10, 2018 7:21 am

Hi everyones,

I tried to submit a case in the support portal (https://support.zimbra.com/submitcase) but it seems not working at all.
In the case management section (https://support.zimbra.com/casemanage) the case is not open and there no other way to contact the support.

Does anyone, heve been able to post a case in the support portal?

Sorry for the english :-)


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gabrieles
Posts: 47
Joined: Tue Feb 14, 2017 9:40 am

Re: Does the support portal work?

Postby gabrieles » Tue Jul 10, 2018 3:48 pm

Hi, the support portal works, simply it's not in realtime. Your case will be checked and will appear later.
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zimico
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Posts: 76
Joined: Mon Nov 14, 2016 8:03 am
Location: Vietnam
ZCS/ZD Version: 8.7.5
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Re: Does the support portal work?

Postby zimico » Wed Jul 11, 2018 4:30 am

Hi, it works as normal and the support is OK.
Regards,

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