Mailbox folders not showing in Webmail after migrating account to new Store

Discuss your pilot or production implementation with other Zimbra admins or our engineers.
BasementCloud
Posts: 2
Joined: Thu May 16, 2019 10:18 pm

Mailbox folders not showing in Webmail after migrating account to new Store

Postby BasementCloud » Fri Jun 14, 2019 3:59 am

Release 8.8.12.GA.3794.UBUNTU16.64 UBUNTU16_64 FOSS edition, Patch 8.8.12_P3 (Multi Server Setup).

I've setup a new Mail Store server and tested moving over a mailbox (using the Zmboxmove.sh script I found in a post here).
That part goes smoothly, but when I log into Webmail I can't see any folders and get an error (Cannot read property 'getByType' of undefined) when trying to go to Preferences.

IMAP doesn't seem to be affected. And if I switch to HTML view I can see them, so I'm slowly narrowing this down to being an issue with the Advanced View.

I tried clearing caches and restarting the server (both old and new), but that also doesn't have any affect. However, after about an hour I checked on it again and they finally showed up and everything was working.

So my question is, has anyone else come across this? What am I missing here?

Waiting an hour isn't really too big of a deal, but I have a lot of accounts to move over to a few new Stores and just want to make sure this goes as smoothly as possible.

Thanks :)


Klug
Elite member
Elite member
Posts: 2334
Joined: Mon Dec 16, 2013 11:35 am
Contact:

Re: Mailbox folders not showing in Webmail after migrating account to new Store

Postby Klug » Fri Jun 14, 2019 11:31 am

Are the "zimbraPublicService*" variable correctly set for the domain?
BasementCloud
Posts: 2
Joined: Thu May 16, 2019 10:18 pm

Re: Mailbox folders not showing in Webmail after migrating account to new Store

Postby BasementCloud » Fri Jun 14, 2019 5:47 pm

Klug wrote:Are the "zimbraPublicService*" variable correctly set for the domain?


As far as I know, yes, unless I've done it incorrectly.
I have it set to the proxy for the domain (mail.hosted-domain.tld is cname of prxy#.zimbra-domain.tld).

zimbraPublicServiceHostname: prxy2.zimbra-domain.tld
zimbraPublicServicePort: 443
zimbraPublicServiceProtocol: https

Return to “Administrators”

Who is online

Users browsing this forum: albertgacute, Google [Bot], Majestic-12 [Bot] and 10 guests