Zimbra 9 to Zimbra 10.1 - unable to install required packages

[iven]

We are trying to upgrade from Zimbra 9 to 10.1 (single node) but we encountered an error with the packages. We rerun the installed and the ldap failed due to ldap_url and ldap_master_url cannot be the same on an ldap replica. We fixed this with zmfixperms and copying the the backup of /opt/zimbra/conf/localconfig.xml since it was pretty much empty. Now our zmmailboxdctl is not running and we are seeing the logs that zmmailboxd_manager.pid is not found so we tried removing the pid file and starting the zmmailboxdctl but it is still not running and still showing the same error in the logs.

Has anyone encountered this issue?

[umashankar.avagadda]

When you upgrade or install, the installer generates an install.log file in the /tmp/ directory. Could you please check it to identify the issue?

[juan_urtiaga]

Hello,

I`m trying to update from zimbra 8.8.15 FOSS to zimbra 8.8.15 NE and I have the same problem.
The /tmp/install.log.r9IqOWvF is not usefull.

The installer fails:

./install.sh -l licence.xml --skip-activation-check

Shutting down zimbra mail

Backing up the ldap database...done.
Upgrading the remote packages

Removing deployed webapp directories

Installing repo packages (5):
zimbra-core-components
zimbra-ldap-components
zimbra-snmp-components
zimbra-apache-components
zimbra-spell-components
...done

Installing local packages (17):
zimbra-common-core-jar
zimbra-common-core-libs
zimbra-common-mbox-conf
zimbra-common-mbox-conf-attrs
zimbra-common-mbox-conf-msgs
zimbra-common-mbox-conf-rights
zimbra-common-mbox-db
zimbra-common-mbox-docs
zimbra-common-mbox-native-lib
zimbra-timezone-data
zimbra-core
zimbra-ldap
zimbra-logger
zimbra-snmp
zimbra-apache
zimbra-spell
zimbra-license-tools
...
ERROR: Unable to install required packages
WARNING: REMOTE PACKAGE INSTALLATION FAILED.
To proceed, review the instructions at:
https://wiki.zimbra.com/wiki/Recovering ... de_failure
Failure to follow the instructions on the wiki will result in complete data loss.

-------------------------------
tail /tmp/install.log.r9IqOWvF

Preparing... ########################################
package zimbra-common-mbox-db-8.8.15.1657893568-1.r8.x86_64 (which is newer than zimbra-common-mbox-db-8.8.15.1654861618-1.r8.x86_64) is already installed
package zimbra-common-mbox-conf-8.8.15.1657893568-1.r8.x86_64 (which is newer than zimbra-common-mbox-conf-8.8.15.1655453447-1.r8.x86_64) is already installed
package zimbra-core-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-core-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-ldap-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-ldap-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-logger-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-logger-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-snmp-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-snmp-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-apache-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-apache-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-spell-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-spell-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed

[adrian.gibanel.btactic]

tail /tmp/install.log.r9IqOWvF

Preparing... ########################################
package zimbra-common-mbox-db-8.8.15.1657893568-1.r8.x86_64 (which is newer than zimbra-common-mbox-db-8.8.15.1654861618-1.r8.x86_64) is already installed
package zimbra-common-mbox-conf-8.8.15.1657893568-1.r8.x86_64 (which is newer than zimbra-common-mbox-conf-8.8.15.1655453447-1.r8.x86_64) is already installed
package zimbra-core-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-core-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-ldap-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-ldap-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-logger-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-logger-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-snmp-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-snmp-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-apache-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-apache-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed
package zimbra-spell-8.8.15_GA_4362.RHEL8_64-20220721104405.x86_64 (which is newer than zimbra-spell-8.8.15_GA_4324.RHEL8_64-20220629062809.x86_64) is already installed

Use nano or vim to edit the file and find errors regarding installing packages from the repo.
It might be related to a signing key related to the packages repo.

[dapa6]

Hello,

I saw a similar error on Rocky 9.x when trying to install 10.1, it was caused by an installation issue with the chkconfig package.
Fixed it by following this RedHat KB: https://access.redhat.com/solutions/6969215