Zimbra Forums

Hi all,

I don't know if I'm the first to witness this.

There's a customer (university-like, 4500 accounts) that is still running 8.8.15.
Because, well, you know...

They intend to switch to 10.1 when this version works (license server issues, ActiveSync issues, etc).
Message for Synacor: only 3.5 months to fix everything and provide a version as stable/working as 8.8.15 was.

So they just got the quote for the renewal of their SnS (that they're paying each year, they did not miss last year).
There's a new line in the quote.

% increase to annual M&S "Extended Support" based on # of versions back. This extends the Technical Guidance period on an annual basis. 1 or more Major Version back means the version that exited the Technical Guidance period

0.12 euro per account (no VAR discount).

This is now extended to customers that still will be running 9.0 on July 1st, for renewal after this date.

"% increase to annual M&S "Extended Support" based on 1 versions back. This extends the Technical Guidance period on an annual basis. 1 Major Version back means the version that exited the Technical Guidance period"

I don't now if it's a flat price or per mailbox (if it's per mailbox, we got a quote at 4.2 euros per mailbox, for a renewal next September).