After zimbra update it crashes all

[Blisk]

I have lately update my zimbra 10 and after that I can not start it again I always get error.
webapp failed
I use rockylinux 8.
any idea what to do?

2025-11-24 09_33_56-Window.png (21.34 KiB) Viewed 8819 times

[saket.patel]

Check logs it might have more details about failure

[Blisk]

Check logs it might have more details about failure

I looked at log files and have no clue what can be wrong, only relevant log I think is mailbox log
here it is
https://privatebin.povej.net/?53121b623 ... EEU8gTUoRZ

[BradC]

It would help to know what you were running and what you upgraded to. Perhaps start with "zmcontrol -v" as the Zimbra user.

Are you a network edition customer or are you using one of the plethora of FOSS third party builds? How did you update zimbra?

The more information you provide the less cloudy my crystal ball gets.

[Blisk]

zmcontrol -v
Release 10.0.8_GA_0224.RHEL8_64_20240627073153 RHEL8_64 FOSS edition.
it was upgraded via linux update

[BradC]

Release 10.0.8_GA_0224.RHEL8_64_20240627073153 RHEL8_64 FOSS edition.
it was upgraded via linux update

Right. Where did you obtain the binaries for that install? In general with the FOSS builds using an OS update won't work (and can break things), you need to do an install over the top with the new build "./install.sh" or the like.

As far as I'm aware, only the network editions can be upgraded using OS package patches.

[Blisk]

Ok thank you.,
So what I need to do now to fix this?

[ghen]

com.zimbra.common.service.ServiceException: system failure: getting database connection
...
Caused by: java.sql.SQLNonTransientConnectionException: Could not connect to address=(host=127.0.0.1)(port=7306)(type=master) : Connection refused

From your log, it seems that the mysql server isn't running.
Can you run, as zimbra user: "mysql.server start", followed by "zmmailboxdctl start" ?

If that fails, show your /opt/zimbra/log/mysql_error.log

[Blisk]

com.zimbra.common.service.ServiceException: system failure: getting database connection
...
Caused by: java.sql.SQLNonTransientConnectionException: Could not connect to address=(host=127.0.0.1)(port=7306)(type=master) : Connection refused

From your log, it seems that the mysql server isn't running.
Can you run, as zimbra user: "mysql.server start", followed by "zmmailboxdctl start" ?

If that fails, show your /opt/zimbra/log/mysql_error.log

[zimbra@root]$ mysql.server start
mysqld_safe already running with pid 1515716

[ghen]

On what port / interface is it listening?

lsof -p $(cat /opt/zimbra/log/mysql.pid) | grep TCP